FAQ — Tasneef 2.0

Rankings are updated periodically every 6–12 months depending on the sector, plus exceptional updates if significant changes occur in an entity's performance or upon official request for re-evaluation. Update Cycle Details: • Critical Sectors (Health, Education): Every 6 months • Commercial Sectors (Hospitality, Retail): Every 9 months • Industrial Sectors: Every 12 months • Emergency Updates: When major changes occur or upon entity request Entities are notified at least 30 days before evaluation to allow preparation and data updates.

The system uses a multi-dimensional standardized methodology combining scientific accuracy with practical flexibility: Core Methodology Components: 1. Fixed Core Criteria for all sectors (30% of total weight): Governance & transparency, Legal & regulatory compliance, Financial sustainability, Customer/beneficiary satisfaction 2. Sector-Specific Criteria (50% of total weight): Criteria designed specifically for each sector's nature, reflecting international and local best practices 3. Operational Performance Indicators (20% of total weight): Actual operational data and quantifiable metrics Evaluation Mechanisms: • Field visits by certified evaluators • Remote assessments of digital data and documents • Operational data analysis • AI-powered weighted scoring algorithms • Peer review by sector experts This comprehensive methodology ensures fair and accurate evaluation reflecting actual entity performance.

Evaluations are conducted by certified and neutral evaluators from the system operator, not by entity owners or users, to ensure impartiality. Evaluator Selection Criteria: • Minimum 5 years experience in evaluation or the relevant sector • Internationally recognized professional certifications • Completion of Tasneef 2.0 certified training program • No conflict of interest with evaluated entities • Commitment to professional conduct and neutrality code Neutrality Assurance Mechanisms: • Evaluators prevented from assessing entities with prior relationships • Double review of each evaluation by another evaluator • Internal audit system reviewing random evaluation samples • Ability to report any neutrality concerns

Yes, significantly. Each sector has specific criteria and different weights tailored to its service nature and priorities. Examples of Differences: Education Sector: • Curriculum & teaching quality (35%) • Teaching staff qualifications (25%) • Infrastructure & equipment (20%) • Student outcomes & learning results (20%) Healthcare Sector: • Medical care quality (40%) • Patient safety (30%) • Medical staff competency (20%) • Medical equipment & technology (10%) Hospitality Sector: • Service quality & guest satisfaction (35%) • Cleanliness & maintenance (25%) • Facilities & services (20%) • Value for money (20%) This customization ensures evaluation reflects actual entity performance in its specific sector context.

In rare tie cases, the platform applies differential tiebreaker criteria in the following order: Phase 1 - Core Criteria: 1. Historical Performance: Comparing progress over the past three years 2. Beneficiary Satisfaction Indicators: Survey results and ratings 3. Core Standards Compliance Quality: Degree of mandatory standards adherence Phase 2 - Additional Criteria: 4. Innovation & Excellence: Unique initiatives or innovative practices 5. Sustainability & Social Responsibility: Environmental and social programs 6. Transparency & Governance: Disclosure level and management practices If tie persists: • Both entities receive the same ranking and classification • The tie is clearly indicated in the public report • Entities are displayed alphabetically in lists This approach ensures fairness and transparency in all cases.

We follow a balanced transparency approach combining clarity with protection: What is Public and Transparent: • General evaluation methodology • Criteria used for each sector • Relative weights for each criterion • Data collection and verification mechanisms • Review and approval process • Tiebreaker criteria What is Protected: • Precise mathematical formulas of algorithms • AI model details used • Manipulation and fake data detection mechanisms Reason for This Approach: • Prevent Manipulation: Protect system from circumvention attempts • Maintain Integrity: Ensure data isn't designed to fit the algorithm • Intellectual Property: Protect R&D investment However, entities can request detailed explanation of how their specific scores were calculated.

Yes, absolutely. We provide a transparent and fair appeal mechanism for all entities. Appeal Submission Steps: 1. Submit Request: Via dashboard within 30 days of ranking publication 2. Clarify Reasons: Specify objection points with supporting evidence 3. Upload Documents: Attach any additional documents or data Review Process: • Initial Review (3 business days): Request examination and completeness verification • Detailed Investigation (7 business days): Comprehensive review by independent committee • Final Decision (1 day): Decision issuance and entity notification Possible Outcomes: • Appeal Accepted: Ranking modification and republication • Partial Acceptance: Some points corrected without final ranking change • Appeal Rejected: With detailed reasoning • Full Re-evaluation: In cases of substantial errors All appeals are handled with complete confidentiality and high professionalism.

We follow strict and neutral procedures for dispute resolution: Independent Evaluation Committee: • Consists of at least 5 sector expert members • Excludes any original evaluators • Chaired by neutral expert from outside the organization Review Mechanisms: 1. Raw Data Review: Examination of all data used in evaluation 2. Procedure Verification: Ensuring correct methodology was followed 3. Historical Performance Comparison: Analyzing performance trends over time 4. Compliance Verification: Reviewing entity adherence to core standards 5. Expert Consultation: Obtaining additional specialist opinions when needed Timeframe: • Simple Disputes: 5-7 business days • Complex Disputes: 10-15 business days • Exceptional Cases: May extend to 30 days Final Decisions: • Issued by consensus or majority vote • Binding for all parties • Published with reasoning (protecting sensitive data)

Yes, absolutely. Tasneef 2.0 is designed to be fully flexible and customizable. Available Customization Levels: 1. Sector Level: • Add sector-specific evaluation criteria • Define relative weights for each criterion • Define performance levels and grades • Create evaluation subcategories 2. Branch Level: • Customize additional criteria for specialized branches • Adjust weights to suit branch nature • Add specific performance indicators 3. Entity Level: • Optional criteria for excellence and innovation • Custom performance indicators based on entity size • Additional criteria for international entities Customization Mechanism: • Via Dashboard: Easy-to-use interface without coding • Ready Templates: Pre-prepared templates for popular sectors • Import/Export: Ability to transfer criteria between sectors • Live Preview: See changes impact before implementation Required Approvals: • Minor modifications: Sector manager approval • Major modifications: System manager approval • New criteria: Expert committee review This flexibility ensures evaluation accurately reflects each sector's requirements and unique characteristics.

Yes, absolutely! Tasneef 2.0 is open to all types of entities and institutions: Eligible Entities: • Government Entities: Ministries, authorities, public institutions • Private Sector: Large, medium, and small companies • Educational Institutions: Schools, universities, institutes, training centers • Healthcare Institutions: Hospitals, clinics, medical centers • Commercial Entities: Stores, restaurants, hotels, service centers • Non-profit Organizations: Charities, community organizations • Startups: New and innovative projects Basic Requirements: • Valid official license • Physical address and correct contact information • Willingness to undergo evaluation • Commitment to transparency and disclosure standards

The registration process is simple and straightforward in 4 main steps: Step 1: Create Account • Visit tasneef.om • Click "Register New Entity" • Enter email and create password • Confirm email Step 2: Enter Institution Data • Official name (Arabic and English) • Entity type and sector • License/commercial registration number • Complete contact information • Brief description Step 3: Upload Required Documents • Copy of license or commercial registration • Registration certificate • Additional sector-specific documents • Facility photos (optional) Step 4: Request Evaluation • Choose evaluation type • Select suitable date for field visit • Pay fees (if applicable) • Confirm request

Requirements vary by entity type and sector, but there are common essential documents: Mandatory Documents for All Entities: • License or Commercial Registration: Valid copy • Registration Certificate: From relevant authority • Contact Information: Address, phone, email, website • Responsible Person Data: Name, position, contact info • Location Map: Accurate address with GPS coordinates Additional Sector-Specific Documents: Educational Institutions: • Ministry of Education license • Teaching staff list and qualifications • Approved curricula • Student statistics Healthcare Institutions: • Ministry of Health license • Medical staff list and specializations • Medical accreditation certificates • Patient and service statistics Commercial Establishments: • Tax card • Safety certificate • Commercial activity licenses • Sales data (optional)

Yes, absolutely. We offer Confidential Assessment service for entities preferring privacy. Available Evaluation Types: 1. Public Assessment: • Results published on platform • Ranking appears in public lists • Available to public and beneficiaries • Helps improve reputation 2. Confidential Assessment: • Results private to entity only • Ranking not published publicly • Used for internal development • Can be converted to public later 3. Pilot Assessment: • Initial evaluation to understand criteria • No official publication or ranking • Helps prepare for official evaluation • Reduced fees Confidential Assessment Features: • Comprehensive detailed report • Identify strengths and weaknesses • Improvement recommendations • Proposed action plan • Option for additional consultations

The process occurs in defined stages with a clear timeline: Complete Timeline: Stage 1: Initial Review (2-3 business days) • Check document completeness • Verify data accuracy • Initial approval or request modifications Stage 2: Evaluation Scheduling (3-5 business days) • Assign appropriate evaluators • Set field visit date • Send requirements list to entity Stage 3: Conduct Evaluation (1-5 days depending on size) • Field visit • Data and information collection • Interviews and inspection Stage 4: Analysis and Review (3-5 business days) • Analyze collected data • Calculate scores • Quality committee review Stage 5: Publication (2-3 business days) • Prepare final report • Notify entity of results • Publish ranking on platform Total Expected Duration: 11-21 business days from registration completion

Yes, there is a transparent and tiered fee structure considering entity size and evaluation type: Fee Factors: 1. By Sector: • Simple sectors (Retail, Services): Basic fees • Medium sectors (Education, Hospitality): Medium fees • Complex sectors (Health, Industry): Higher fees 2. By Entity Size: • Small establishments (less than 10 employees): 30% discount • Medium establishments (10-50 employees): Basic fees • Large establishments (more than 50 employees): Additional fees 3. By Evaluation Type: • Basic Evaluation: Standard fees • Comprehensive Evaluation: 25% additional • Re-evaluation: 20% discount Payment Methods: • Electronic payment (cards, digital wallets) • Bank transfer • Payment on visit (cash or card)

Yes, absolutely. We encourage entities to keep their data continuously updated. Types of Updates: Immediate Updates (no review needed): • Contact information (phone, email) • Business hours • Website • Social media • Photos and general description Updates Requiring Review: • Official entity name • Physical address • Activity type or sector • License number • Responsible persons information Updates Affecting Evaluation: • Adding new services • Major expansions or renovations • Management changes • Obtaining new certificates Update Process: 1. Log into dashboard 2. Go to "Update Data" section 3. Make required modifications 4. Upload supporting documents (if needed) 5. Submit for review Review Duration: 1-3 business days for simple updates

Yes, absolutely! We welcome small projects and startups and provide special support. Special Features for Small Projects: 1. Reduced Fees: • 30% discount for small establishments • 40% discount for startups (less than 2 years) • Additional 10% discount for innovative projects 2. Flexible Criteria: • Evaluation criteria customized for small projects • Focus on potential and growth • Innovation and excellence assessment 3. Additional Support: • Free improvement consultations • Training workshops • Networking with investors 4. Gradual Path: • Start with reduced pilot evaluation • Move to full evaluation when ready • Scheduling flexibility Basic Requirements: • Valid official license • Active operation for at least 3 months • Commitment to basic quality standards

We provide a comprehensive support system to help entities continuously improve: Step 1: Understand Weaknesses • Detailed Evaluation Report: Identifies all strengths and weaknesses • Gap Analysis: Compare performance to required standards • Prioritization: Identify most impactful areas Step 2: Develop Improvement Plan • Specific Recommendations: Actionable executable steps • Timeline: Short, medium, and long-term goals • Cost Estimation: Approximate budget for improvements • Measurement Indicators: Criteria to measure progress Step 3: Implement Improvements • Consultations: Specialized experts for each sector • Training: Staff development programs • Follow-up: Periodic progress reports • Technical Support: Continuous assistance Step 4: Re-evaluation • Partial Evaluation: For specific areas (50% discount) • Full Evaluation: Comprehensive for all criteria (25% discount) • Quick Evaluation: Within two weeks of request Expected Improvement Rate: • Simple improvements: 3-6 months • Medium improvements: 6-12 months • Major improvements: 12-24 months

The platform is open to several user categories based on their needs: 1. Entity Representatives: • Institution and company officials • Quality and development managers • Public relations officers • Permissions: Manage entity data, request evaluations, view reports 2. Evaluators: • Platform-certified experts • Specialists in specific sectors • Permissions: Conduct evaluations, enter data, prepare reports 3. Supervisors: • Evaluation reviewers • Quality auditors • Permissions: Review evaluations, approve results, resolve disputes 4. Sector Managers: • Manage specific sector or multiple sectors • Develop criteria and methodologies 5. Public Users: • Beneficiaries and researchers • Permissions: View public rankings, comparisons, published reports

A tiered and flexible permissions system ensuring security and efficiency: 1. System Admin: • Full control of all platform aspects • Manage users and roles • Modify general settings • Access all data and reports 2. Sector Admin: • Manage specific sector or multiple sectors • Customize evaluation criteria • Supervise sector evaluators • Review and approve evaluations 3. Entity Admin: • Manage one or multiple entities • Update entity data • Request evaluations • View reports and results 4. Evaluator: • Conduct field and electronic evaluations • Enter data and notes • Upload documents and photos 5. Reviewer: • Review evaluations before approval • Verify data accuracy • Approve or reject evaluations 6. Viewer: • View reports only without editing • Access rankings and statistics 7. Data Analyst: • Access advanced analysis tools • Create custom reports

Yes, absolutely! We provide an integrated team management system for each entity: Collaborative Management Features: 1. Multiple Roles: • Primary Manager: Full permissions • Assistant Manager: Limited permissions • Data Coordinator: Update information only • Viewer: Monitor without editing 2. Responsibility Division: • Basic data manager • Reports and documents manager • Evaluations coordinator • Communications manager 3. Permissions Management: • Define each user’s permissions precisely • Grant temporary or permanent access • Disable accounts when needed • Complete log of all activities 4. Collaboration and Coordination: • Team notifications • Internal comments and discussions • Track changes • Task alerts How to Add Team Members: 1. Log in as primary manager 2. Go to "Team Management" section 3. Add new user by email 4. Define role and permissions 5. Send invitation to join

A simple and secure process to restore access to your account: Basic Method: 1. Go to login page 2. Click "Forgot Password?" 3. Enter registered email 4. Open reset email (arrives within minutes) 5. Click secure link 6. Enter new strong password 7. Confirm password 8. Log in with new password Security Measures: • Link valid for one hour only • Automatically canceled after use • Email notification when password changed • Option to log out from all devices If Email Doesn't Arrive: • Check spam folder • Verify email address is correct • Wait 5 minutes then retry • Contact technical support

Here's a systematic troubleshooting guide: Step 1: Basic Verification • Email Accuracy: Ensure no typos • Password: Check Caps Lock and keyboard language • Internet Connection: Ensure stable connection • Browser: Try another browser or incognito mode Step 2: Account Status • Unactivated Account: Check email for activation message • Disabled Account: Contact support to know reason • Blocked Account: May be due to multiple failed login attempts Step 3: Technical Issues • Clear cache and cookies • Update browser to latest version • Disable extensions that may interfere • Try another device to verify issue Step 4: Reset Password • Use "Forgot Password" option • Follow instructions sent to email Step 5: Contact Technical Support If problem persists, contact support@tasneef.om

Yes, absolutely! The platform is fully optimized for mobile devices: Full Compatibility: • Smartphones: All sizes and operating systems • Tablets: iPad, Android Tablets • Operating Systems: iOS, Android, Windows Mobile • Browsers: Safari, Chrome, Firefox, Edge Mobile Features: • Responsive Design: Automatically adjusts to screen size • Enhanced Interface: Large buttons, easy to navigate • High Speed: Fast loading even on slow networks • Offline Mode: Some features work without internet Available Functions: ✓ Browse rankings and reports ✓ Update entity data ✓ Request new evaluations ✓ View notifications ✓ Contact support ✓ Export reports Tips for Optimal Use: • Use landscape mode for large tables • Enable notifications for important updates • Save the site to your home screen for quick access

Yes! We offer native apps for major operating systems: Available Apps: 1. iOS App (iPhone and iPad): • Available on App Store • Supports iOS 13 and above • Optimized for all screen sizes • Supports Face ID and Touch ID 2. Android App: • Available on Google Play • Supports Android 8.0 and above • Small size and optimized for performance • Supports fingerprint App Features: • Instant Notifications: Alerts for important updates • Offline Work: Local data storage • Auto-Sync: Across all your devices • Built-in Camera: For uploading documents directly • GPS Location: For finding entity locations • Easy Sharing: For reports and rankings Launch Plan: • Phase 1 (Available Now): Basic features • Phase 2 (Coming Soon): Advanced features for evaluators • Phase 3 (In Development): AI and analytics Download: • Search for "Tasneef 2.0" in the app store • Or scan the QR code from the website • The app is completely free

Follow these steps to reset your password: Step 1: Go to the login page Step 2: Click on "Forgot Password" Step 3: Enter your registered email address Step 4: Open the password reset email (sent within minutes) Step 5: Click on the secure link Step 6: Enter a new strong password Step 7: Confirm your new password Step 8: Log in with your new password Security Measures: • The link is valid for one hour only • It is automatically canceled after use • You will receive an email notification when your password is changed • You have the option to log out from all devices If the email does not arrive: • Check your spam folder • Verify that your email address is correct • Wait 5 minutes and try again • Contact technical support

We ensure the highest levels of accuracy and reliability through a multi-layered methodology: Data Sources: 1. Primary Data: • Professional field evaluation: Visits by certified evaluators • Direct interviews: With management, staff, and beneficiaries • Physical inspection: Of facilities, services, and operations • Official documents: Records, reports, certificates 2. Secondary Data: • Government databases: Reliable official statistics • Regulatory reports: Inspection and audit results • Opinion surveys: Beneficiary and customer feedback Accuracy Assurance Mechanisms: • Multi-source verification • AI for detecting inconsistencies • Statistical analysis to verify data logic • Digital documentation (photos, videos, GPS) Achieved Accuracy Rate: Over 95% across all sectors

Yes, absolutely! We provide a comprehensive and flexible export system for reports: Downloadable Report Types: 1. Complete Evaluation Report: • All criteria and detailed scores • Comprehensive analysis of strengths and weaknesses • Recommendations and proposed plans • Charts and graphs 2. Executive Report: • Summary of key results • Main recommendations • Suitable for senior management • 2-5 pages only 3. Comparison Report: • Comparison with similar entities • Entity position in sector • Gaps and opportunities 4. Custom Reports: • Select specific criteria • Custom time periods • Advanced analytics Download Method: 1. Log into dashboard 2. Go to "Reports" section 3. Select desired report 4. Choose preferred format 5. Click "Download"

We provide a wide variety of formats to suit all needs: Basic Formats (Free): 1. PDF: • Use: Display, print, and share • Features: Fixed format, professional, secure • Size: Medium (2-10 MB) • Compatibility: All devices 2. Excel (XLSX): • Use: Analysis and processing • Features: Editable, interactive tables, charts • Size: Small (0.5-3 MB) • Compatibility: Microsoft Excel, Google Sheets 3. CSV: • Use: Import data to other systems • Features: Lightweight, universally compatible, easy to program • Size: Very small (< 1 MB) Advanced Formats (Optional): 4. PowerPoint (PPTX): • For presentations • Ready slides with professional design 5. Word (DOCX): • For editing and customization • Fully editable 6. JSON/XML: • For integration with software systems • Structured data, easy to program

Yes! The platform provides flexible and powerful comparison tools: Available Comparison Types: 1. Within-Sector Comparison: • Compare entities in the same sector • Competitive ranking • Identify gaps and opportunities 2. Cross-Sector Comparison: • Compare common criteria • General performance and governance • Beneficiary satisfaction • Financial sustainability 3. Time-Based Comparison: • Track performance evolution • Compare previous evaluations • Measure improvement Comparison Tools: • Interactive comparison tables • Charts and graphs • Gap analysis • Detailed reports Limitations: • Some sector-specific criteria cannot be compared • Comparison requires sufficient data • Respect entity privacy

Benchmarking reports use an advanced scientific methodology: Core Components: 1. Baseline: • Sector Average: Average performance of all entities • Top Quartile: Performance of best 25% of entities • Best in Class: Highest achieved performance • Minimum Standard: Mandatory criteria 2. Performance Indicators: • Overall Score • Sub-scores for each criterion • Improvement Rate • Consistency 3. Comparative Analysis: • Gap Analysis: Distance from average and best • Relative Strengths: Superior areas • Improvement Opportunities: Weaker areas • Priorities: Where to focus Visual Representation: • Spider charts • Bar graphs • Heat maps • Dashboards

Yes, but within specific controls to protect methodology and privacy: Access Levels: 1. Fully Available Data: • All entity's own data • Detailed scores for each criterion • Evaluator notes • Uploaded documents • Update log 2. Limited Access Data: • Aggregated sector statistics • Performance averages • General trends • Anonymized data 3. Protected Data: • Precise calculation formulas: Trade secret • Other entities' data: Privacy protection • Methodology details: Prevent manipulation Access Methods: • Via dashboard • Via API for large entities • Special requests for research

We retain data for long and tiered periods by type: Retention Policy: 1. Core Data (Permanent): • Final rankings • Approved reports • Issued certificates • Evaluation record 2. Detailed Data (5-10 years): • Raw evaluation data • Evaluator notes • Uploaded documents • Correspondence 3. Operational Data (3 years): • System logs • Access logs • Temporary data 4. Deleted Data (30-90 days): • Recycle bin • Recovery possible • Then permanent deletion Archiving: • Active Archive (0-2 years): Immediate access • Near Archive (2-5 years): Access within hours • Far Archive (5+ years): Access within days

Yes! We provide comprehensive historical analytics to track evolution: Available Historical Data: 1. Ranking Evolution: • Timeline chart: Ranking over years • Change Rate: Speed of improvement or decline • Turning Points: Influential events • Forecasts: Future trends 2. Criteria Evolution: • Performance of each criterion over time • Improved areas • Declined areas • Relative stability 3. Historical Comparisons: • Entity position vs sector over time • Evolution vs competitors • Gap with best Analysis Tools: • Interactive dashboards • Animated charts • Trend reports • Statistical forecasts Time Period: • Data available since first evaluation • Continuous updates • Complete archive preserved

We apply the highest global security standards to protect your data: Protection Layers: 1. Encryption: • In Transit: TLS 1.3 (256-bit) • At Rest: AES-256 • Databases: Full encryption • Backups: Encrypted 2. Infrastructure: • Secure Servers: ISO 27001 certified data centers • Advanced Firewalls • Intrusion Detection: 24/7 monitoring • Multiple backups in different locations 3. Access Control: • Two-Factor Authentication (2FA) • Role-based permissions • Complete access logs • Automatic session expiry 4. Compliance & Standards: • ISO 27001 • GDPR • SOC 2 • Oman laws 5. Security Testing: • Penetration testing: Quarterly • Security reviews: Monthly • Immediate security updates • Continuous staff training

We strictly apply the principle of least privilege: Authorized Parties: 1. Certified Evaluators: • Access only to entities they are assigned to evaluate • During evaluation period only • All access logged and monitored 2. Sector Supervisors: • Access to entities within their sector only • Review and approval • Cannot edit raw data 3. Entity Officials: • Full access to all their entity's data • Manage who can access • View all access logs • Alerts for unusual access 4. Technical Support Team: • Only when needed and with permission • All sessions recorded • Temporary for problem resolution 5. Auditors: • For security reviews • Aggregated data without personal details No Access: ✗ Other entities ✗ Public (for private data) ✗ Third parties without consent

Yes! We provide flexible and precise privacy control: Privacy Levels: 1. Public Information (Mandatory): • Entity name • Sector and branch • General ranking • Geographic location (city) 2. Optional Information: • Detailed address • Contact information • Website • Social media • Photos 3. Performance Data: • Overall ranking: Based on evaluation type • Detailed scores: Can be hidden • Strengths/weaknesses: Private by default • Recommendations: Private Privacy Settings: • Choose "Public", "Limited", or "Private" • Customize each field individually • Preview before publishing • Schedule show/hide information Exceptions: • Some information legally mandatory • Public rankings cannot be hidden • Basic data for transparency

We apply an integrated system to ensure absolute neutrality: Neutrality Assurance Mechanisms: 1. Evaluator Independence: • Prevent conflicts of interest • Mandatory disclosure of no conflicts • Periodic evaluator rotation 2. Multiple Reviews: • Initial review by another evaluator • Technical review by sector expert • Final review by quality committee • Random review of 10% of evaluations 3. Internal Audit System: • Periodic audits • AI detects bias patterns • Evaluator consistency comparison • Investigations when concerns arise 4. Transparency: • Published methodology • Complete documentation • Right to appeal • Independent review 5. Accountability: • Evaluator assessment by entities • Penalties for biased evaluators • Confidential reporting system • Immediate investigations

We deal firmly and fairly with misleading data: Verification Procedures: • Initial document review • Cross-verification with official sources • Field visit verification • AI for detecting inconsistencies Classification by Severity: Minor Errors (Unintentional): • Action: Request correction • Penalty: None • Impact: Minor delay Medium Errors (Negligence): • Action: Official warning • Penalty: Fine 10-25% of evaluation fees • Impact: 2-4 week delay Serious Errors (Intentional): • Action: Cancel evaluation • Penalty: Fine 50-100% of fees, 6-12 month ban • Impact: Cancel any previous ranking Deliberate Fraud: • Action: Refer to legal authorities • Penalty: Permanent ban, compensation claims, legal action • Impact: Complete removal from records Right to Defense: • Opportunity to provide clarifications • Fair hearing • Right to appeal

Yes, absolutely! We fully comply with all legislation: Legal Compliance: 1. Omani Laws: • Personal Data Protection Law • Electronic Transactions Law • Cybercrime Law • Intellectual Property Laws 2. International Standards: • GDPR • ISO 27001 • ISO 27701 • SOC 2 3. User Rights: • Right to Access: View all your stored data • Right to Rectification: Correct inaccurate data • Right to Erasure: Request data deletion • Right to Portability: Get data in transferable format • Right to Object: Refuse certain uses 4. Transparency: • Clear privacy policy • Change notifications • Annual transparency reports • Data Protection Officer available 5. Breach Reporting: • Immediate notification within 72 hours • To affected parties and regulators • Clear remediation plan

We provide comprehensive language support to ensure ease of use: Currently Available Languages: • Arabic: Primary language, full support for all features • English: Full support at same level as Arabic Language Features: • Instant switching between languages • Automatic RTL/LTR interface • Bilingual content for all data • Reports available in both languages Future Languages (In Development): • French (2026) • Urdu (2026) • Hindi (2027) • Other languages on demand

The Oman version is the first, with ambitious expansion plans: Current Phase (2025): • Focus on Omani market • Build comprehensive database • Develop methodologies and standards Expansion Plan: • 2026: GCC countries • 2027: Other Arab countries • 2028: Selected global markets The goal is to build a strong platform in Oman first, then gradually expand to regional and global markets

The GCC expansion plan is studied and phased: Phase 1 (2026): • Saudi Arabia: Q1-Q2 2026 • UAE: Q2-Q3 2026 • Bahrain: Q3-Q4 2026 Phase 2 (2027): • Kuwait: Q1 2027 • Qatar: Q2 2027 Selection Criteria: • Market readiness • Local demand • Digital infrastructure • Strategic partnerships The platform will be adapted to suit each market's specifics while maintaining core common standards

Yes! We welcome international entities with specific requirements: Conditions: • Have a branch or activity in Oman • Provide appropriate sector or branch • Comply with local standards • Submit certified official documents Features for International Entities: • International evaluation criteria • Global comparisons • Internationally recognized certificates • Ability to compare with branches in other countries Large international entities can benefit from the platform to evaluate their local branches and compare them with global standards

We follow a "Local First, Global Second" approach: Local Rankings: • Each country has its own ranking • Criteria customized for local context • Comparisons within same market • Respect cultural and regulatory specifics Unified Standard: • Shared core criteria • International comparison capability • Globally recognized certificates • Comparable performance indicators Benefits: • Higher local accuracy • Fair comparison • Application flexibility • Ability to learn from international best practices

Here are systematic troubleshooting steps: Step 1: Basic Verification • Internet Connection: Ensure stable connection • Required Fields: Fill all mandatory fields (*) • File Sizes: Don't exceed 10 MB per file • File Formats: Use supported formats only Step 2: Session Status • Session may have expired • Save your work in a text file • Log out then log in again Step 3: Browser • Clear cache and cookies • Disable extensions • Try another browser Step 4: Retry • Wait 5 minutes • Reload page • Try saving again If Problem Persists: • Take screenshot of error • Contact technical support

Several possible reasons for update delay: 1. Awaiting Review: • Evaluation under supervisor review • Expected Duration: 3-5 business days • Check evaluation status in dashboard 2. Incomplete Evaluation: • Some criteria not yet evaluated • Missing documents • Complete all requirements 3. Update Cycle: • Rankings updated periodically (6-12 months) • Update time may not have arrived • Check last update date 4. Technical Issues: • System error • Scheduled maintenance • Contact support

Diagnosing report generation issues: Common Causes: 1. Data Shortage: • Evaluation incomplete • Some criteria without scores • Complete all required data 2. Not Approved: • Evaluation not officially approved yet • Awaiting final approval • Duration: 2-3 days after review 3. Technical Errors: • Report server issue • Report size too large • Try again shortly 4. Access Permissions: • May not have permission to generate report • Contact account manager

We provide multiple channels for quick contact: 1. Email: • General: support@tasneef.om • Technical: tech@tasneef.om • Sales: sales@tasneef.om • Response Time: Within 24 hours 2. Live Chat: • Available on website (bottom right) • Hours: Sunday-Thursday, 8 AM - 5 PM • Response: Immediate within minutes 3. Ticketing System: • Through dashboard • Track request status 4. Phone: • Number: +968 XXXX XXXX • Hours: Sunday-Thursday, 8 AM - 5 PM • Emergency: Available 24/7 5. Social Media: • Twitter: @Tasneef_OM • LinkedIn: Tasneef 2.0

We commit to specific response times based on priority: Priority Levels: Critical: • Problems preventing work completely • Response Time: Within 1 hour • Resolution Time: 4-8 hours • Examples: System down, data loss High: • Problems significantly affecting work • Response Time: Within 4 hours • Resolution Time: 12-24 hours • Examples: Report errors, payment issues Medium: • Problems partially affecting work • Response Time: Within 24 hours • Resolution Time: 24-48 hours Low: • General inquiries, suggestions • Response Time: Within 48 hours • Resolution Time: 48-72 hours

Absolutely! We welcome your suggestions and ideas: Suggestion Methods: 1. Suggestion Form: • Available in dashboard • "Suggestions and Improvements" section • Track status, voting, comments 2. Email: • suggestions@tasneef.om • Attach complete details • Response: Within a week 3. Surveys: • We send periodic surveys • Share your opinions and ideas What We Look For: • New sectors • Improved evaluation criteria • New features • UI/UX improvements Review Process: 1. Receipt: Confirm suggestion received 2. Evaluation: Study feasibility 3. Voting: Community votes 4. Planning: Add to roadmap 5. Implementation: Development and launch 6. Notification: Inform you when implemented Rewards: • Public thanks • Service discounts • Early access to new features

We provide a comprehensive library of educational resources: 1. Help Center: • Site: help.tasneef.om • Step-by-step illustrated guides • Expanded FAQs • Tips and tricks • Troubleshooting • In Arabic and English 2. YouTube Channel: • Tasneef 2.0 Official • Short tutorial videos • Recorded webinars • Case studies • Weekly updates 3. Official Documentation: • Comprehensive User Guide • Evaluator Guide • API Guide for developers • Formats: PDF and HTML 4. Workshops: • Monthly • Introductory for beginners • Advanced for professionals • Sector-specific • Free registration 5. Webinars: • Twice monthly • Live Q&A sessions 6. Knowledge Base: • Detailed articles • Best practices • Case studies 7. Community: • User forum • Experience sharing • Free for registered users